How to Request Service

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=90 BGCOLOR="#006699" TEXT="#080000" bgproperties="fixed" background="161fd5a3.jpg"> <div> <B> <TABLE BORDER="0" CELLPADDING="1" CELLSPACING="1" WIDTH="773" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" ALIGN="LEFT" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP HEIGHT= 66 ><NOBR><div> <B><IMG SRC="3aa7c220.png" border=0 width="124" height="34" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></div> <div> <B>TECHNOLOGIES</B><FONT SIZE="2" COLOR="#000080" FACE="Arial" ><B> </B></FONT></div> </NOBR></tD> <tD VALIGN=CENTER><NOBR><div> <I><B>121 S. 22nd St.</B></I></div> <div> <I><B>Philadelphia, PA  19103</B></I><FONT SIZE="1" COLOR="#000066" FACE="Verdana" ><I><B> </B></I></FONT></div> <bR> <div> <A HREF="index.htm" TARGET="_top" TITLE="QLC Technologies Home Page"><U><B>home</B></U></A></div> </NOBR></tD> <tD 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</NOBR></tD> <tD VALIGN=TOP><NOBR><div> <A HREF="mailto:customerservice@qlctech.com" TARGET="_top" TITLE="mailto:customerservice@qlctech.com"><U><B><IMG SRC="3b2341f0.jpg" border=0 width="52" height="31" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <div> <A HREF="mailto:customerservice@qlctech.com" TARGET="_top" TITLE="mailto:customerservice@qlctech.com"><U><B>Comments</B></U></A></div> <bR> </NOBR></tD> </tR> </TABLE></B></div> <bR> <bR> <bR> <div> <B> </B></div> <bR> <bR> <bR> <div> </div> </td> </tr><tr> <td valign="top" width=210 BGCOLOR="#FFCC66" TEXT="#080000" background="162d2b03.jpg"> <bR> <bR> <div> <B><STYLE type=text/css> #rollbutton a { color: #330000; font-size: 10px; font-family: verdana; font-weight:bold; text-decoration: none; border:2px outset light gray; background-color:#DDDDDD; display: block; width: 150px; height: 20px; padding: 5px 5px; margin: 5px; } #rollbutton a:hover { background-color: #808080; color:#FFFFFF; padding-left:3px; border:2px inset light gray; } </STYLE> <DIV id=rollbutton> <DIV><A href="http://www.qlctech.com/id43.htm" title="About QLC" onfocus="this.blur()" target="_top"><Center>About QLC</Center></A></DIV> </DIV> <DIV id=rollbutton> <DIV><A href="http://www.qlctech.com/id46.htm" title="Special Deals" onfocus="this.blur()" target="_top"><Center>Special Deals</Center></A></DIV> </DIV> <DIV id=rollbutton> <DIV><A href="http://www.qlctech.com/id59.htm" title="Service Locations" onfocus="this.blur()" target="_top"><Center>Service Locations</Center></A> </DIV> </DIV> <DIV id=rollbutton> <DIV><A href="http://www.qlctech.com/id20.htm" title="Machine Error Codes" onfocus="this.blur()" target="_top"><Center>Machine Error Codes</Center></A> </DIV> </DIV> <DIV id=rollbutton> <DIV><A href="http://www.qlctech.com/id57.htm" title="How To Request Service" onfocus="this.blur()" target="_top"><Center>How to Request Service</Center></A> </DIV> </DIV> <DIV id=rollbutton> <DIV><A href="http://www.qlctech.com/id16.htm" title="How To Order Toner." onfocus="this.blur()" target="_top"><Center>How to Order Toner</Center></A> </DIV> </DIV> <DIV id=rollbutton> <DIV><A href="http://www.qlctech.com/id73.htm" title="Printer & Fax Machine Supplies" onfocus="this.blur()" target="_top"><Center>Printer & Fax Machine Supplies</Center></A> </DIV> </DIV> <DIV id=rollbutton> <DIV><A href="http://www.qlctech.com/id60.htm" title="How To Contact Us" onfocus="this.blur()" target="_top"><Center>How to Contact Us</Center></A> </DIV> </DIV> <DIV id=rollbutton> <DIV><A href="http://www.qlctech.com/id64.htm" title="Product Information" onfocus="this.blur()" target="_top"><Center>Product Information</Center></A> </DIV> </DIV> <DIV id=rollbutton> <DIV><A href="http://www.qlctech.com/id26.htm" title="Printer Documentation" onfocus="this.blur()" target="_top"><Center>Printer Documentation</Center></A> </DIV> </DIV> <DIV id=rollbutton> <DIV><A href="http://www.qlctech.com/id27.htm" title="Printer Drivers" onfocus="this.blur()" target="_top"><Center>Printer Drivers</Center></A> </DIV> </DIV> <DIV id=rollbutton> <DIV><A href="http://www.qlctech.com/id45.htm" title="Frequently Asked Questions" onfocus="this.blur()" target="_top"><Center>Frequently Asked Questions</Center></A> </DIV> </DIV> </B></div> <bR> <div> <IMG SRC="4e184ae0.jpg" border=0 width="132" height="174" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> <bR> <div> <IMG SRC="29064640.jpg" border=0 width="100" height="100" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> <bR> </td> <td valign="top" height=390 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <I><B>How to Request Service</B></I></div> <div>     <style> </style>    </div> <div> <TABLE BORDER="0" CELLPADDING="2" CELLSPACING="1" WIDTH="526" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP HEIGHT= 99 WIDTH="520"><div> If your printer or fax machine is not operating properly, you might need to have one of our Factory-Trained Service Technicians look at your machine.  We provide <I><B>Authorized Service</B></I> on HP, Brother, Lexmark and Xerox printers.  Our Service Technicians are also trained to service equipment from Canon, Epson, Muratec and other major brands.  To request service from one of our technicians, you can:</div> </tD> </tR> </TABLE></div> <div>   <hr style="background-color:#bf0000;height:3px;boarder-color:#ff00ff">  </div> <div> <TABLE BORDER="0" CELLPADDING="2" CELLSPACING="1" WIDTH="528" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP HEIGHT= 33 ><NOBR><div> <B>Stop In:</B></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="447"><div> Drop off your printer or fax machine at one of our conveniently located Service Center locations:</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="70"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="70" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="447"><div>      <A HREF="id48_top_of_page.htm" TARGET="_top" TITLE="How to Find Us in Philadelphia, PA"><U>Center City Philadelphia</U></A></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="70"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="70" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="447"><div>      <A HREF="id49.htm" TARGET="_top" TITLE="How To Find Us in Princeton, NJ"><U>Princeton, NJ</U></A></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="70"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="70" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="447"><div>  </div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="70"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="70" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="447"><div>      <A HREF="id51_top_of_page.htm" TARGET="_top" TITLE="How To Find Us in Cherry Hill, NJ"><U>Cherry Hill, NJ</U></A></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="70"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="70" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="447"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="447" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 49 ><NOBR><div> <B>Phone:</B> <FONT SIZE="2" COLOR="#000000" FACE="Verdana" > </FONT></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="447"><div> Call toll-free 800-721-1883 and speak with one of our Customer Service Representatives to schedule an appointment for a Service Technician to stop by your location. </div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="70"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="70" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="447"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="447" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 650 WIDTH="70"><div> <B>Mail:</B></div> </tD> <tD VALIGN=TOP WIDTH="447"><div> Complete the <A HREF="#form" TITLE="How to Request Service"><U>form</U></A> and one of our Customer Service Representatives will contact you to schedule a Technician visit.</div> <bR> <bR> <div>    </div> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <div>   <A NAME="form"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></div> <div> <TABLE BORDER="5" CELLPADDING="2" CELLSPACING="1" WIDTH="445" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" HSPACE="0" VSPACE="0" BGCOLOR=#FFFFCC > <tR> <tD VALIGN=TOP HEIGHT= 164 WIDTH="427"><div> <I><B>Please include both your </B></I><FONT SIZE="1" COLOR="#FF0000" FACE="Verdana" ><I><B>telephone number</B></I></FONT><I><B> and your </B></I><FONT SIZE="1" COLOR="#FF0000" FACE="Verdana" ><I><B>email address</B></I></FONT><I><B> in the form. This allows us to contact you to discuss your service requirements and arrange your service call.</B></I></div> <bR> <div> <I><B>NOTE:  This is not a secure web page.  As such, we do not ask for any credit card information.  Once we receive your request for service, we will call to confirm the request and arrange for payment.</B></I></div> <bR> <div> <I><B>Privacy - the information you supply us will never be revealed to third parties!</B></I></div> </tD> </tR> </TABLE></div> <bR> </tD> </tR> </TABLE></div> <bR> <div>  <form action="http://csbmail.globalscape.com/cgi-bin/csbmail/csbmail.pl" method="POST" enctype="application/x-www-form-urlencoded"><input type="hidden" name="tlx_SortOrder" value="FirstName,LastName,Email,Company,Address1,Address2,City,State,Zip,Phone,Fax,Secondary Contact Name,Secondary Contact Phone Number,Printer Type,Printer Model,Problem"><input type="hidden" name="tlx_FormIndex" value="2"><input type="hidden" name="tlx_OKMessage" value="Your request for service has been submitted to QLC Technologies. Upon receipt, QLC will contact you to schedule your service call. We appreciate your business."><input type="hidden" name="tlx_SendMode" value="1"><input type="hidden" name="tlx_Subject" value="A Service Request form was submitted via the QLC web site"><input type="hidden" name="tlx_EmailTo" value="Webservice@qlctech.com"> <table cellpadding="0" cellspacing="1" border="0" align="center"> <tr> <td align="left">First Name:<br> <input type="text" name="FirstName" size="30" maxlength="100"></td> </tr> <tr> <td align="left">Last Name:<br> <input type="text" name="LastName" size="30" maxlength="100"></td> </tr> <tr> <td align="left">Email:<br> <input type="text" name="Email" size="30" maxlength="100"></td> </tr> <tr> <td align="left">Company:<br> <input type="text" name="Company" size="30" maxlength="100"></td> </tr> <tr> <td align="left">Address Line 1:<br> <input type="text" name="Address1" size="30" maxlength="100"></td> </tr> <tr> <td align="left">Address Line 2:<br> <input type="text" name="Address2" size="30" maxlength="100"></td> </tr> <tr> <td align="left">City:<br> <input type="text" name="City" size="30" maxlength="100"></td> </tr> <tr> <td align="left">State:<br> <input type="text" name="State" size="30" maxlength="100"></td> </tr> <tr> <td align="left">Zip:<br> <input type="text" name="Zip" size="10" maxlength="10"></td> </tr> <tr> <td align="left">Phone Number:<br> <input type="text" name="Phone" size="14" maxlength="14"></td> </tr> <tr> <td align="left">Fax Number:<br> <input type="text" name="Fax" size="14" maxlength="14"></td> </tr> <tr> <td align="left">Secondary Contact Name:<br> <input type="text" name="Secondary Contact Name" size="30" maxlength="100"></td> </tr> <tr> <td align="left">Secondary Contact Phone Number:<br> <input type="text" name="Secondary Contact Phone Number" size="30" maxlength="100"></td> </tr> <tr> <td align="left">Printer Manufacturer (i.e. HP, Xerox):<br> <input type="text" name="Printer Type" size="30" maxlength="30"></td> </tr> <tr> <td align="left">Printer Model Number (i.e. Phaser 8100, 4+):<br> <input type="text" name="Printer Model" size="25" maxlength="25"></td> </tr> <tr> <td align="left">Problem Description:<br> <input type="text" name="Problem" size="60" maxlength="300"></td> </tr> <tr> <td align="right"><input type="reset"> <input type="submit" value="Send" name="tlx_send"></td> </tr> </table> </form>  </div> </td> </tr></table></body>